Novorbis Itus Pvt Ltd (“Novorbis,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what personal data we collect through novorbisitus.com (the “Website”), why we collect it, how we use and protect it, and the rights available to you under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By submitting information through any form on this Website, you consent to the collection and use of your personal data as described in this Policy.

1. Who We Are

Novorbis Itus Pvt Ltd, with its registered office at 4th Floor, Shreyas Eterna, NDA Pashan Rd, Bavdhan, Pune, Maharashtra 411021, India, is the Data Fiduciary responsible for the personal data collected through this Website.

2. Personal Data We Collect

We only collect personal data that you voluntarily provide to us. Depending on which form you submit, this may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • City and state
  • Product or service interest, and any details about your equipment (e.g. diesel generator capacity)
  • LinkedIn profile or portfolio link (career applications only)
  • Any message or additional information you choose to include

We do not knowingly collect sensitive personal data (such as financial information, government ID numbers, or health data) through this Website, and we ask that you do not include such information in any form field.

3. How We Collect Personal Data

Personal data is collected directly from you when you submit an enquiry, contact, diesel-generator specification, or careers/general-application form on the Website. We do not use cookies, analytics scripts, or tracking pixels of our own to collect personal data, and this Website does not use browser cookies or local storage to identify or track individual visitors.

4. Google Tag Manager

This Website uses Google Tag Manager (GTM), a tag-management tool provided by Google, to manage scripts on our pages. GTM itself does not collect personal data, but it can be used to load tags (for example, analytics or advertising tags) that may set cookies or process technical data such as IP address, device, and browsing behaviour, in accordance with Google’s own privacy policy. We do not currently combine any such technical data with the personal data you submit through our forms.

5. Live Chat Widget

Some pages of this Website load a third-party live chat widget. If you choose to start a chat, information you type into the widget (such as your name, contact details, and message) is processed by that third-party provider on our behalf, so we can respond to you.

6. Why We Use Your Personal Data

We use the personal data you provide to:

  • Respond to your enquiry and provide information about our products and services
  • Prepare quotations, technical specifications, and follow-up communication
  • Evaluate job or general applications submitted through our careers page
  • Maintain records of business and service communications
  • Comply with applicable legal, regulatory, or contractual obligations

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

7. Sharing of Personal Data

We do not share your personal data with third parties except:

  • With service providers who process form submissions and route them to our team on our behalf (workflow-automation and email-delivery services)
  • With the live chat provider referenced in Section 5, if you use that feature
  • Where required by law, regulation, or a valid order from a court or government authority

Some of these service providers may process or store data on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Policy.

8. Data Retention

We retain personal data submitted through our forms only for as long as reasonably necessary to fulfil the purpose for which it was collected, respond to your enquiry, or meet legal, accounting, or reporting requirements. Career applications kept on file for future roles are retained until you ask us to remove them or until they are no longer relevant to our hiring needs.

9. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under the DPDP Act, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updating of inaccurate or incomplete personal data
  • Request erasure of your personal data, where it is no longer necessary for the purpose it was collected
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
  • Nominate another individual to exercise these rights on your behalf, in the event of your death or incapacity
  • Raise a grievance regarding our handling of your personal data

To exercise any of these rights, contact us using the details in Section 13.

11. Children’s Data

This Website is intended for business and professional use and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

13. Contact Us / Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise your rights, or want to raise a grievance about how your personal data has been handled, please contact us at:

Novorbis Itus Pvt Ltd
4th Floor, Shreyas Eterna, NDA Pashan Rd, Bavdhan, Pune, Maharashtra 411021, India
Email: info@novorbisitus.com

We will make reasonable efforts to acknowledge and address your request within a reasonable timeframe, as required under applicable law.